Tongfamily (Richtong.com Sync)

Ok so this weekend, I’m staring at a phone on a Verizon MVNO (the AARP sponsored one) which worked fine and suddenly it can’t access the Internet. I also see an exclamation point next to the LTE signal symbol. 
And when you click on the internet you get to a site called datareplenishment.com and it says page not found. 
Well it turns out that the days of just getting a new phone and swapping a sim in don’t quite work. A few calls to product support and it turns out the solution is simple but you can’t do anything about it by yourself. The carrier had to turn on and off the account from their side and all was good!