Well think what you will, but United employees have had a terribly rough time in the last two decades. We’ve had actually great service on many flights (and choose to look on the bright side anyway). United has a program for thanking them.
You’ve flown with us often and have come to expect exemplary service — at reservations, on the ground and in the air. That makes you uniquely qualified to identify United employees who have exceeded your expectations.
Now when one of our employees takes extra steps to ensure your satisfaction, please feel free to show your appreciation by awarding them with one of the Customer Compliment Certificates. These can be found in your new 1K membership package. You can also recognize employees by sending an email to customercompliment@united.com. Simply list your name, flight information, the employee’s name and a brief description of why they went that extra mile.
